Refund and Return Policy for TopFastAli

Effective Date: March 11, 2025

At TopFastAli, we strive to provide the highest quality bicycles and customer service. If you are not satisfied with your purchase, we want to ensure that you are taken care of. Our Refund and Return Policy outlines the steps and conditions for returning products and receiving a refund.

1. Return Eligibility

You may return most new, unused, and unopened items within 30 days of receiving your order for a full refund or exchange. To be eligible for a return:

  • The product must be in its original condition with all tags and packaging intact.
  • The product must be free of signs of use or wear (e.g., scratches, dents, or tire wear).
  • Any defective products must be reported within 30 days from the date of delivery.

Please note that certain items, such as personalized products or products on sale, may not be eligible for returns. Refer to the specific product listing for detailed return information.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@topfastali.xyz or call 802-658-6369 to request a return authorization. Include your order number and details of the product you wish to return.
  2. Once we receive your request, we will provide you with detailed instructions on how to return the item.
  3. Pack the product securely in its original packaging to prevent damage during return shipping. Ensure the return authorization is included with the package.
  4. Ship the product back to the address provided by our customer service team. Please use a trackable shipping service or purchase shipping insurance to ensure the product is safely returned.

3. Refunds

Once we receive the returned item and confirm that it meets the return conditions, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that the refund may take up to 7 business days to appear in your account, depending on your payment provider.

4. Exchanges

If you would like to exchange an item for a different model, size, or color, please contact our customer service team. We will be happy to assist you in processing your exchange. If the new item is of higher value, you may be asked to pay the difference.

5. Non-Returnable Items

Certain products are non-returnable and non-refundable, including:

  • Customized or personalized items.
  • Sale or clearance items (unless defective).
  • Opened or used items that no longer meet the return condition criteria.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@topfastali.xyz or 802-658-6369. We will arrange for a replacement or refund based on your preference. We require notification of any damages or defects within 30 days of delivery to process your claim.

7. Shipping Fees

Please note that return shipping fees are the responsibility of the customer unless the item is defective or damaged. Original shipping fees are non-refundable unless we made an error in your order.

8. Cancelling an Order

If you wish to cancel your order before it has shipped, please contact us as soon as possible at info@topfastali.xyz or call 802-658-6369. We will do our best to cancel the order, but once the order has been shipped, it will fall under our standard return policy.

9. Changes to the Return and Refund Policy

We reserve the right to modify or update this policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about our return and refund process.

10. Contact Us

If you have any questions or need assistance with a return or refund, please reach out to us using the contact information below:

Thank you for shopping with TopFastAli. We value your business and strive to ensure your complete satisfaction with every purchase.